Personal data within Doctorbircan Company (“Company”), as the Company, we take the necessary technical and administrative measures to ensure that personal data is stored securely and processed in accordance with the law, in accordance with the Personal Data Protection Law No. 6698 (“Law”) and relevant legislation.

In this regard, an Information Text has been prepared within the scope of this Law and relevant legislation in order to inform you about the processing, storage and transfer of your personal data in accordance with the Law.

  1. For what purposes personal data may be processed

We obtain personal data verbally, in writing, visually or electronically from the call center, internet, social media and physical channels, depending on the service provided, in accordance with the conditions specified in Articles 5 and 6 of the Law and all relevant legislation.

In this context, the main general and special personal data, especially the personal health data obtained within this scope, which are necessary to maintain all medical diagnosis, examination, treatment and care services, are listed below:

  • Your identity data such as your name, surname, TR ID number, passport number or temporary TR ID number if you are not a Turkish citizen, place and date of birth, marital status, gender information and the photocopy of your passport, TR ID Card or Driving License that you have submitted,
  • Contact data such as address, telephone number, e-mail address,
  • Bank account number, IBAN number and similar financial data,
  • Personal data obtained during the course of medical diagnosis, treatment and care services such as examination, diagnosis, examination data and test, laboratory and imaging results, prescription information,
  • Medical data regarding previous examinations and diagnoses that you have submitted to our Company with your own consent,
  • Voice call records kept in case of contact with our Call Center,
  • The answers and comments you share for evaluation purposes,
  • Closed circuit camera system images and audio recordings taken during the hospital visit,
  • Data regarding private health insurance and Social Security Institution data for the purpose of financing and planning health services,
  • Vehicle license plate data if you benefit from parking and valet services,
  • Navigation information, IP address, browser information, and medical documents, surveys, form information and location data you submit with your own consent, obtained during the use of our website.

The personal data listed above and special personal data may be processed for the following purposes:

  • To ensure that our legal obligations are fulfilled as required or required by legal regulations,
  • Providing effective customer service,
  • Providing services and offers,
  • invoicing,
  • Information activities,
  • Protection of public health, preventive medicine, medical diagnosis, treatment and care services,
  • Information about appointments via the Call Center and electronic means,
  • Sharing the requested information with public institutions and organizations, especially the Ministry of Health, in accordance with the relevant legislation,
  • Sharing the information requested by the Patient Services, Financial Affairs and Marketing departments with private insurance companies regarding the financing of your health services,
  • Planning and management of the internal functioning of the institution by the polyclinic,
  • Providing training to our employees by Human Resources,
  • Answering all your questions and complaints regarding our health services,
  • Carrying out risk management and service development activities,
  • Participation in campaigns and provision of campaign information by Marketing, Media and Communication, Call Center departments, designing and delivering special contents and concrete and intangible benefits to electronic channels,
  • Measuring, increasing and researching patient satisfaction,
  • Conducting analysis by Information Systems departments for the purpose of improving health services.

Your “Personal and Special Data” mentioned above can be kept in physical and electronic archives within our company with great care and compliance with the provisions of the legislation.

  1. Transfer of Personal Data and Transfer Purposes

Your personal data may be transferred for the following purposes, in line with our company’s legitimate and lawful personal data processing purposes, in accordance with the basic principles stipulated by the Law and the personal data processing conditions and purposes specified in Articles 8 and 9 of the Law. According to this:

  • Health care

Your personal data listed above may be processed by official institutions and persons assigned by the competent authorities, including but not limited to the Ministry of Health and other units affiliated with the Ministry, or within the scope of our obligation to notify and/or report to authorized institutions and organizations within the scope of established official automatic systems, for medical diagnosis and treatment. It will be transferred to the domestic and international institutions with which we are business partners, to the insurance company you are a member of if you use your private insurance, to the relevant health institution when you need to be referred if your invoicing is made to a third party, and to the legal representatives you have authorized, based on the legal reason, for the purpose of providing health services.

  • Services Received from Third Parties

Our subcontractors, business partners, lawyers we work with, legal representatives and third parties from whom we receive consultancy, including consultants, from whom we contractually receive services to carry out our activities, organizations and other third parties and their legal representatives, with whom we contractually receive services to carry out our activities, and other third parties and their legal representatives, only in connection with the service received. will be transferred in a limited and measured manner and on the condition that commitments are taken stating that they will take all technical and administrative measures required by KVKK during the service period.

  • Insurance Service and Contracted Institutions

If it is desired to benefit from private health insurance and/or complementary insurance for the purpose of financing the health service, the name, surname and mobile phone number information of the relevant person, billing information, all personal health data processed for the provision of medical diagnosis and treatment will be provided to the consultant, insurance company with whom a cooperation agreement has been made based on the legal reason. or transferred to contracted institutions. The post-transfer process is carried out personally by the relevant consultant, insurance company or contracted institution.

  1. Collection Method and Legal Reason for Personal Data

Your personal data is stored in accordance with the legislation for the period required by legal obligations or permitted by the relevant legislation. Your personal data may be collected, processed, transferred and stored for the purposes specified in Articles 1 and 2 of this text, within the scope of the personal data processing conditions and purposes specified in Articles 5 and 6 of the Law.

  1. Your Rights Listed in Article 11 of the Law as a Personal Data Owner

As personal data owners, if you submit your requests regarding your rights to our Company using the methods set out below, our Company will finalize your request free of charge as soon as possible and within 30 (thirty) days at the latest, depending on its nature. However, if a fee is stipulated by the Personal Data Protection Board, the fee in the determined tariff may be charged.

In this context, personal data owners can exercise the following rights by applying to our Company:

  • Learning whether our company processes the personal data of the data owner,
  • If personal data is processed by our Company, request information about this data processing activity,
  • If personal data is processed by our Company, learning the purpose of the personal data processing activity and whether it is used in accordance with the purpose of processing,
  • If personal data is transferred to third parties at home or abroad, request information about these third parties,
  • Requesting correction of personal data if they are incomplete or incorrectly processed,
  • In case personal data has been processed incompletely or incorrectly by our Company, to request notification of this situation to third parties to whom personal data has been transferred,
  • Requesting the deletion, destruction or anonymization of personal data in case the reasons requiring processing are eliminated, even though the personal data has been processed in accordance with the Law and other relevant legal provisions,
  • If the reasons requiring the processing of personal data have disappeared, to request that this situation be notified to third parties to whom personal data has been transferred,
  • If the personal data processed by our company are analyzed exclusively through automatic systems and as a result of this analysis, results that are thought to be adverse to the relevant person arise, to object to this result,
  • Request compensation for damages in case of damage due to unlawful processing of personal data.

In accordance with Article 13 (f.1) of the Law, you can submit your request to exercise your above-mentioned rights to our Company in writing or by other methods determined by the Personal Data Protection Board. In this context, the channels and procedures through which you can submit your application in writing to our Company within the scope of Article 11 of the Law are explained below.

You must submit your request, which includes your explanations regarding the rights you wish to exercise among the rights specified in Article 11 of the Law, along with documents identifying your identity, and the Personal Data Subject Application Form prepared within the scope of the Personal Data Protection Law No. 6698, which you can request from by filling;

  • You can personally deliver a signed copy to the address ” ____ (address to be entered) “,
  • You can send it to our address above via a notary public or via registered mail,
  • You can sign it with a secure electronic signature or send it to via the customer’s e-mail registered in our Company, or send it from your Registered Electronic Mail (KEP) account to KEP address with a secure electronic signature.
  1. Changes

Our company reserves the right to make changes to this disclosure statement due to possible changes in the Personal Data Protection Law and the methods to be determined by the Personal Data Protection Board.

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